- Shipping region and delivery time
Shipment location: All orders are dispatched from the warehouse in Austria, covering global distribution (subject to restrictions in some areas).
Processing time: Orders will be dispatched within 15 to 30 working days after placement (excluding weekends and holidays).
Note: Customized products or promotion period orders may be delayed. We will notify you by email. - Transportation costs and tracking
Freight calculation: Automatically generated based on the destination and the weight/volume of the goods. The final amount is displayed on the checkout page.
Logistics tracking: After shipment, you will receive an email with the logistics tracking number. You can check the progress through the cooperative carrier (such as DHL, Austrian Post). - Precautions for International Transportation
Duties and taxes: The destination country may impose import duties, which shall be borne by the recipient. For specific fees, please consult the local customs.
Delivery delay: International transportation may be delayed due to force majeure such as customs inspection and weather. We apologize for any inconvenience caused. - Undelivered and returned items
Address error: If the item is returned due to an incorrect address, the shipping fee needs to be paid again for shipment.
Rejected package: After returning the item, a refund will be made according to the original payment method (deducting the shipping fee and handling fee). - Contact us
Have questions about transportation policies? Please contact us in the following ways
Email: cochlet@dxhomestorage.com