1. Policy Overview
   Due to the special nature of the goods (such as customized storage solutions, risks of contact with hygiene products, etc.), we currently do not support no-reason returns or refunds. All orders are deemed to have confirmed your product requirements and specifications upon payment. Please make sure to check the information before placing an order.
2. Handling of exceptional cases
   If any of the following problems occur, please contact our customer service email cochlet@dxhomestorage.com within 48 hours after receiving the goods and provide evidence (such as order number, problem photos/videos), and we will provide a solution depending on the situation:
   Transportation damage: Obvious damage or functional loss of the goods during the distribution process.
   Serious description discrepancy: There are significant differences between the actual product and the website description (such as material and size errors exceeding 10%).
3. Processing procedure
   Step 1: Submit the problem proof by email → Step 2: We will verify and reply by email within 3 working days → Step 3: If we confirm that the responsible party is us, we may provide compensation vouchers or partial refunds (non-cash).
4. User Notice
   Promotional items and clearance items are also subject to this policy.
   Suggestion:
   Before placing an order, refer to the size chart and material description on the detail page.
   Please inspect the goods on the spot when signing for them. If there are any abnormal conditions, please refuse to accept them and contact us immediately.